Role Summary
Reporting to the Chief Quality and Clinical Informatics Officer, the AVP of Quality is responsible for the clinical quality and patient safety outcomes of LRH’s patients within the hospital, within the ambulatory outpatient division, and expanding into the community and post-discharge. As a key leader of the Quality Division, this role is accountable for leading an effective quality program focused on continuous improvement, continual readiness, quality reporting and measures, and a culture of high reliability and safety. The AVP of Quality is also responsible for population health objectives and managing the efforts to move LRH toward a value-based payment environment, and for developing population health capabilities to support system strategies that will improve the health of the Lakeland community. Direct reports to this position include the Director of Clinical Quality & Performance Improvement and the Director of Strategic Quality Performance. The team also includes the Manager of Accreditation, and the Manager of Quality & Population Health, and a total staff of approximately 23 individuals.
Required Qualifications and Experience
- Master’s prepared (required)
- Certified Professional in Healthcare Quality (preferred)
- 10+ years of leadership experience within a healthcare system.
- 5+ years of experience leading quality, performance improvement, and patient safety related functions.
- 5+ years of experience working directly with hospital department managers and staff members (and not just working in a corporate office with minimal involvement at the hospital department level).
- 5+ years of experience assessing, formulating, and implementing all aspects of the Quality/Performance Improvement program (and not just using a program established from a corporate office).
- Preferred: 5+ years of experience as the administrative head of quality for a health system or hospital with the primary and direct responsibility for all quality outcomes and results (and not just a field level position within a multi-site corporate system).
Knowledge and Skills
- Quality Expertise: Strong content knowledge of quality management, performance improvement, and patient safety.
- Leadership: Strong planning and organization, critical thinking, decision-making, and coaching and staff development skills. High degree of confidentiality, maturity, tactfulness, business ethics and integrity.
- Problem Solving: Appropriately uses logic and methods to solve difficult problems with effective solutions; probes potential sources for answers; can see hidden problems and root causes; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
- Drive for Results: High degree of self-motivation and commitment. Strives to exceed goals successfully and motivates self and others for results.
- Analytical: Demonstrates solid analytical and diagnostic skills in assessing, advising, and coaching others to optimize patient outcomes, quality, and safety. Able to use analytical tools to measure, monitor, and improve