About AltaMed
AltaMed is one of the nation’s largest community health networks. For more than 50 years, we have provided care to patients in the diverse neighborhoods of Los Angeles and Orange counties. For health care professionals committed to their patients, communities and careers, AltaMed is an excellent opportunity to pursue professional goals with pride and distinction.
AltaMed is a non-profit organization, focused on the needs of our patients and the well-being of our communities. Our commitment to community health compels us to look beyond the walls of our offices and clinics and see not just patients, but new possibilities for community wellness. We have many employees who joined us because their families were AltaMed patients and experienced firsthand that our patients are at the center of all we do.
This approach is helping us meet our ambitious goals. We are continually accredited by The Joint Commission (JCAHO), an organization that ensures quality standards in U.S. medical facilities. We are the first community health network in the nation to have been designated as a Primary Care Medical Home (PCMH). We are extremely proud of our achievements in patient satisfaction, with our highest scores accomplished during our period of greatest growth. We have expanded to 62 Southern California locations, offering primary medical, dental and senior care. We are active in community outreach and education and staffed by dedicated professionals committed to patient care.
Continuously looking for ways to do more for more people, AltaMed is leading the industry in bringing new people into our nation’s health care system as the top enroller for Covered California. As we continue to grow, we remain at the forefront of evolving health care systems, serving patients with comprehensive care throughout their entire lives. And we will build on our reputation as a rewarding long-term decision for both patients and professionals who believe that quality health care is everyone’s right.
AltaMed PACE
The Program of All-Inclusive Care for the Elderly, or PACE, was established by Medicare to help independent seniors with complex medical needs. The program helps participants avoid nursing homes and instead, receive the care and services necessary to help them stay safe, comfortable, and healthy living in their own home.
PACE offers care coordination, transportation, social services, and meals, all in a positive, comfortable environment. It’s health care that puts the focus on ‘care,’ connecting seniors with peers in their community as well as the PACE staff who are committed to treating participants with dignity, respect, and compassion.
Since 1996, PACE has been a cornerstone of AltaMed’s success. The AltaMed PACE program has grown to be one of the largest providers of the Program, providing services to over 5,300 seniors with complex medical needs across 24 sites.
Role Summary
The Vice President, Operational Excellence, is responsible for leading a Center of Expertise (COE) in process design, development, and continuous improvement that provides leadership, consulting, and development support across PACE sites, functions, and disciplines. This COE will identify and prioritize improvement opportunities and motivate, enable, and support process excellence across PACE units to meet or exceed all regulatory requirements and deliver a best-in-class participant experience. Additionally, this role is responsible for operational oversight, standardization, and continuous improvement of PACE-wide shared services such as Transportation, Scheduling, etc., that are vital to achieving PACE targets for operational excellence, compliance, and participant experience. This role, directly through shared services oversight and indirectly through the process excellence COE, builds and standardizes processes and capabilities to enable scalable growth and create competitive advantage for AltaMed PACE.
Qualifications
- Bachelor’s degree is required. Master’s degree in management, healthcare administration, or clinical discipline preferred
- At least years of healthcare leadership experience of diverse teams with increasing responsibility, preferably in both line operations and COE or corporate roles; Experience working with senior services and elderly populations is highly desirable
- Knowledge of health care delivery systems, electronic medical records, regulations, quality assurance, and medical and non-medical operations
- Demonstrated expertise in process improvement methodologies (e.g., Lean, Six Sigma, Kaizen, etc.) with demonstrated business/quality/compliance impact
- Experience working collaboratively and developing and influencing interdisciplinary teams (IDT).
- Strong background in change management and transformation with expertise in driving adoption of new processes, technologies, and business practices across diverse teams
- Bilingual fluency is highly desirable: English/Spanish/Mandarin/Cantonese preferred.
Compensation
$235,073 - $293,841 annually
Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.